How we collect, store, use and disclose your Personal Information and Sensitive Information — managed in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Last updated: 3 October 2025
My Day My Way® – Communication in Care ('My Day My Way', 'we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your Personal Information and Sensitive Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect personal information that you voluntarily provide to us, including your name, email address, phone number, and organization details when you contact us, request a demo, or sign up for our service. When you use the My Day My Way app, we also collect information about participants in your care, including health records, medication information, behavior tracking data, and support notes. All participant information is collected with appropriate consent and in accordance with NDIS privacy requirements.
We use your Personal Information to provide and improve the My Day My Way service, communicate with you about updates and changes, process your requests, and comply with legal obligations. Participant information is used solely to support the delivery of care services and to comply with NDIS and disability care regulations. We do not use your information for marketing purposes without your explicit consent.
We take the security of your information seriously. My Day My Way is built on Australian AWS infrastructure with encryption in transit and at rest. Access to participant information is restricted to authorized care team members based on defined roles. We implement security measures to protect against unauthorized access, alteration, and disclosure.
We do not sell, trade, or rent your Personal Information to third parties. We may disclose information to service providers who assist us in operating our website and providing our services, but only under strict confidentiality agreements. Information may be disclosed if required by law or to comply with NDIS regulatory obligations.
You have the right to access, correct, or delete your Personal Information. To exercise these rights, please contact us at dee@mydaymyway.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached the Privacy Act.
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. Your continued use of My Day My Way following the posting of revised Privacy Policy means that you accept and agree to the changes.
If you have questions about this Privacy Policy or our privacy practices, please contact us at dee@mydaymyway.com or visit www.mydaymyway.com.
If anything here is unclear, or you'd like to discuss how we handle information, please get in touch — we're happy to talk it through.
info@mydaymyway.com